All Posts

Covers how to connect an AI chatbot to store data, define key flows, blend static policy info with live inventory and order updates, and escalate cleanly.

Shows how to build a clean, structured knowledge base that improves retrieval accuracy and chatbot trust, especially in RAG setups.

Breaks down when voice or text works best, what each channel is good at, and why many teams choose a hybrid approach.

Explains practical ways to personalize chatbot experiences using context, segmentation, tone control, and next-best actions while respecting privacy.

A practical walkthrough for launching a website AI chatbot that improves support and lead capture, with clear steps for goals, content, integrations, testing, and iteration.